To request an appointment
- Use an online form between 8am and 4pm Monday to Friday to request an appointment. We aim to respond to all consultations within 48 hours and if the clinician feels it is necessary to contact you as a priority, we will be in touch sooner. Our receptionists cannot book a GP appointment for you but they can book a practice nurse appointment for you
- Phone us Monday to Friday, 8am to 6.30pm.
- Visit the surgery and speak with a receptionist to request an appointment who will submit an e-consult lite on your behalf. We are open Monday to Friday, 8am to 6.30pm.
If you are unable to submit a consultation online please contact the surgery on 020 8803 6705
However you choose to contact us we may offer you a consultation if available:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
This will be for the clinician to decide.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
Please note, when visiting the surgery social distancing rules must be respected and a face covering must be worn (unless exempt).
Home visits are only for patients who are immobile through ill health. Please call the surgery before 10:00 wherever possible as this helps plan the day efficiently.
Cancelling or changing an appointment
- Please call the surgery the day before your appointment
If you need help when we are closed
If the situation is an emergency or life threatening, dial 999 and ask for an ambulance.
For urgent medical advice between 6.30pm and 8.00am weekdays, or during weekends and Bank Holidays, use NHS 111.
For children under 5 phone 111.
For people aged 5 and over go to the 111.nhs.uk website.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
Patients whose English is poor are kindly asked to ask a relative or friend who can speak English to accompany them to the surgery.
If you require translating service please give 24 hour notice to the reception staff to be able to book translation line for you. This service includes access to British Sign Language interpreters.
If you need to see a doctor for either routine problems or urgently, we may be able to book you into the local hub if available. Please call us to check availability.
The access hub is open:
- 18:30 – 20:00, Monday to Friday
- 09:00 – 17:00, Saturday
Please note that GPs and nurses at the hub have partial, but not full access to your records. This service is not suitable for medicals, completion of medical reports, patients requesting medical certificates or sick notes, or for those requiring travel vaccinations.
Practice nurse and services
To book an appointment with a nurse, please contact the surgery by telephone.
An appointment booked in advance is required in order to see our practice nurse who is qualified to do basic medical screening, asthma and diabetes checks, blood pressure measurement, contraceptive advice, cervical smear, dressing, injections, child and adult immunisations, post natal checks, travel vaccinations and other nursing procedures.
It is essential the you keep your appointment for regular cervical smear as these can detect cancer at a very early and curable stage.
It is important that you have your blood pressure checked every time a prescription for the contraceptive pill or HRT is renewed.
The practice nurse will not issue other types of repeat prescriptions.